Support Center

We're here to answer any questions about product usage, technical specifications, or licensing.

Frequently Asked Questions

How do I activate my software license?

After installation, open the software and select "Activate Product" from the Help menu. Enter the serial number you received at purchase and ensure your device is connected to the internet.

Does Vectorize CAD support hand-drawn sketches?

Yes, we support high-resolution hand-drawn sketch scans. For best results, we recommend high-contrast black-and-white scans and using the built-in preprocessing tools for noise reduction before conversion.

Does CAD Converter preserve layers in exported PDF?

Yes, CAD Converter supports exporting PDF with layer information. You can freely turn layers on or off in PDF readers such as Adobe Acrobat.

Is there a file quantity limit for Batch DWG Converter?

There is no hard quantity limit. Our software is optimized to stably process queues containing thousands of files. Processing speed primarily depends on your hardware configuration.

Submit Feedback

If you have any questions or suggestions, please fill out the form below and our technical team will respond within 24 hours.

System Requirements

macOS

  • • OS: macOS 11.0 Big Sur or later
  • • CPU: Apple M1/M2/M3 or Intel Core i5 and above
  • • RAM: Minimum 8GB (16GB recommended)
  • • Disk: At least 2GB free space

Windows

  • • OS: Windows 10/11 (64-bit only)
  • • CPU: Intel Core i5 / AMD Ryzen 5 and above
  • • RAM: Minimum 8GB (16GB recommended)
  • • GPU: DirectX 11 compatible dedicated GPU (recommended)